HaloITSM vs Spiceworks Cloud Help Desk
HaloITSM
haloitsm.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | HaloITSM | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | £33/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.7 (#17) |
| Company legal name | The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Headquarters | Suffolk, United Kingdom | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Rating on G2 | 4.8 out of 5 from 22 reviews. | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.7 out of 5 from 237 ratings. | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.7 out of 5 from 43 reviews. | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 2.7 out of 5 from 43 reviews. | 2.3 out of 5 from 127 reviews |
| Rating on Software Advice | 4.7 out of 5 from 44 reviews. | 4.4 out of 5 from 586 reviews |
| Rating on TrustRadius | 9.5 out of 10 from 15 reviews and ratings. | 8.2 out of 10 from 255 reviews and ratings |
| Reporting | Included reporting capabilities cover custom reports, dashboards, scheduled reports, SLA and KPI reporting, real-time widgets and data export. | Dashboards, time tracking, activity tracking and reporting tools are available for service performance analysis. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.