Happ vs Webex Experience Management
Happ
happcons.comWebex Experience Management
cisco.comSide by side
| Figure | Happ | Webex Experience Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Customer Experience Management Software | 8.0 (#7) | 7.6 (#20) |
| Analytics | The product describes AI-powered analytics, dashboards, and trend detection for turning feedback into insights. | Features include standard machine-learning text analysis, impact and path analysis, downloadable reports, and predictive analysis in the Predict maturity model. |
| Feedback collection | The platform supports customizable surveys and smart triggers for collecting real-time customer feedback. | Survey channels include email or SMS links, email embeds, website survey tabs, QR codes, the CEM inbox, and interactive voice response. |
| Founded | 2015 | 1984 |
| Headquarters | London, United Kingdom | San Jose, California, United States |
| Integrations | The pages reviewed do not name any third-party product integrations. | Out-of-the-box data integrations include Freshdesk, Salesforce, Zendesk, Capillary, Gupshup, and Amazon S3. |
| Purpose | Happ provides experience management software and consulting to help organisations collect feedback, understand it, and act on it. | Webex Experience Management is a cloud application for Voice of the Customer and customer journey analytics that helps organizations understand customers and improve products or services. |
| Security controls | The privacy policy says Happ applies technical and organizational safeguards against unauthorized access, alteration, disclosure or destruction. | Listed security controls include minimum password requirements, password age and policy settings, two-factor authentication, PII redaction, and single sign-on. |
| Support | Happ describes its support as fast and attentive and says it takes a proactive approach to helping clients succeed. | Cisco describes unlimited 24x7 English technical support during the subscription, with response within 60 minutes for severity 1 and 2 cases and within one business day for lower-severity cases. |
Plans
Webex Experience Management
- Webex Experience Management subscriptionPriced on request
In their own words
Happ
Happ is experience management software and consulting for collecting feedback, interpreting it, and coordinating follow-up. Customizable surveys and smart triggers gather real-time responses through web, mobile, email, SMS, QR codes, and in-app surveys. AI-powered analytics, dashboards, and trend detection turn responses into insights. Teams can use automated workflows, real-time alerts, and collaboration tools to act on feedback. Reporting includes customizable dashboards, NPS tracking, and automated executive reports. Happ says it serves organisations of all sizes, works with more than 20 enterprise clients, captures more than 10 million feedback items annually, and processes 10 million transactions per year. The service supports Android, iOS, and web. Pricing is on request, with a personalised demo rather than a stated self-serve signup. Happ was founded in 2015 and is headquartered in London.
Webex Experience Management
Webex Experience Management is Cisco’s cloud platform for customer feedback and journey analytics. It maps customer experiences across organizational touchpoints before, during, and after contact-center interactions, and brings feedback into dashboards with metrics such as Net Promoter Score and Customer Satisfaction. Surveys can be collected through channels including email, SMS, website tabs, QR codes, and interactive voice response. Text analysis applies machine learning to unstructured customer data, with Word Cloud, Sentiment Analysis, and Theme Analysis; other tools include impact and path analysis, downloadable reports, and predictive analysis. Alerts, workflow notifications, tickets, and diagnostic surveys support follow-up, while predictive tools model how experience changes may affect outcomes and financial metrics. Cisco Contact Center integration makes customer insights available to agents and supervisors. Security controls include two-factor authentication, PII redaction, single sign-on, and data residency options. The monthly subscription is offered in Listen, Analyze, and Predict maturity models, with included users and response volumes varying by model. Pricing is on request.