Happy Returns vs Loop Returns
Happy Returns
happyreturns.com
Loop Returns
loopreturns.comSide by side
| Figure | Happy Returns | Loop Returns |
|---|---|---|
| Price from | — | $155/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Returns Management Software | 7.5 (#18) | 8.2 (#3) |
| Exchange options | Shoppers can choose one-click exchanges, store credit, or refunds to their original payment method. | Loop offers exchanges and incentives to help retain revenue that might otherwise be refunded. |
| Founded | The company press page marks a 10-year anniversary in 2025, indicating a 2015 founding year. | 2017 |
| Fraud prevention | The Return Bar process scans and verifies returned items, uses AI risk scoring, and can delay high-risk refunds for an AI audit. | Loop Intelligence scans returns for abnormal behavior and alerts teams to assess potential fraud. |
| Integrations | Happy Returns lists portal partners including AfterShip, Loop, and parcelLab, and also offers a headless API option. | Loop says it integrates with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive. |
| Returns portal | Its retailer-branded portal automates returns and offers exchanges, store credit, refunds, and return method selection. | Loop Returns is a self-service portal that automates ecommerce returns from policy enforcement through resolution. |
| Security | Happy Returns’ trust center lists 2025 SOC 2 Type 2 certification and says service data is encrypted at rest and in transit. | Loop describes itself as SOC 2 certified and says stored data is AES-256 encrypted at rest. |
| Support | The company says its team of returns and reverse logistics professionals is available to help and directs visitors to contact the team. | Loop advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee. |
Plans
In their own words
Happy Returns
Happy Returns provides returns software and reverse logistics for ecommerce merchants. Its branded portal lets shoppers choose exchanges, store credit, refunds to the original payment method, and eligible return methods such as in-store drop-off, Return Bar or mail. Exchange suggestions can use return reasons and available inventory. One-click exchanges, store-credit incentives and Return Shopping support additional purchases during a return; Return Shopping is free for Shopify merchants. The Return Bar network offers box-free, label-free drop-offs at nearly 10,000 U.S. locations, including more than 5,000 The UPS Store locations. Happy Returns says items are scanned and verified at drop-off, assessed with AI risk scoring and audited when flagged. Approved refunds and exchanges can start at drop-off, while high-risk refunds may wait. Returns are consolidated at regional hubs before bulk shipment to retailers. Connections include AfterShip, Loop, parcelLab, a headless API and TikTok Shop. Pricing is available on request.
Loop Returns
Loop Returns is a self-service portal for automating ecommerce returns, from applying a brand’s policies through resolving a return. Brands can set rules by region, warehouse, and product, then present exchanges or incentives as alternatives to refunds. Loop Intelligence flags unusual return activity for teams to assess for possible fraud. Shipping options include global carrier integrations, point-of-sale drop-off, and box-free returns through partners such as Happy Returns. Loop lists integrations with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive, and provides API and webhook connections for return data in third-party systems. The service supports web and API use. A free Checkout+ plan is listed; Essential starts at $155 a month, and Advanced at $340 a month. Loop describes itself as SOC 2 certified, says stored data is encrypted at rest with AES-256, and says its practices adhere to regulations including GDPR and CCPA. It advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.