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SPECIFICTION
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Loop Returns

loopreturns.com

From $155/mo Free plan WebAPI
Visit loopreturns.com
Spec score 8.2 #3 of 29 in Returns Management Software

What it is

Loop Returns is a self-service portal for automating ecommerce returns, from applying a brand’s policies through resolving a return. Brands can set rules by region, warehouse, and product, then present exchanges or incentives as alternatives to refunds. Loop Intelligence flags unusual return activity for teams to assess for possible fraud. Shipping options include global carrier integrations, point-of-sale drop-off, and box-free returns through partners such as Happy Returns. Loop lists integrations with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive, and provides API and webhook connections for return data in third-party systems. The service supports web and API use. A free Checkout+ plan is listed; Essential starts at $155 a month, and Advanced at $340 a month. Loop describes itself as SOC 2 certified, says stored data is encrypted at rest with AES-256, and says its practices adhere to regulations including GDPR and CCPA. It advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.

Spec sheet

Platforms
Loop says it was built for Shopify and is now available on all platforms; its FAQ says other platforms are supported through custom implementations.Read 29 Sep 2026 · loopreturns.com
Integrations
Loop says it integrates with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive.Read 29 Sep 2026 · loopreturns.com
Security
Loop describes itself as SOC 2 certified and says stored data is AES-256 encrypted at rest.Read 29 Sep 2026 · loopreturns.com
Support
Loop advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.Read 29 Sep 2026 · loopreturns.com
Headquarters
Columbus, Ohio, United StatesRead 28 Sep 2026 · loopreturns.com
Founded
2017Read 28 Sep 2026 · loopreturns.com
Custom integration
Loop offers API and webhook integrations for receiving return data in third-party systems.Read 29 Sep 2026 · help.loopreturns.com
Exchange options
Loop offers exchanges and incentives to help retain revenue that might otherwise be refunded.Read 29 Sep 2026 · loopreturns.com
Fraud prevention
Loop Intelligence scans returns for abnormal behavior and alerts teams to assess potential fraud.Read 29 Sep 2026 · loopreturns.com
Policy controls
Brands can customize return policies across regions, warehouses, and products.Read 29 Sep 2026 · loopreturns.com
Privacy compliance
Loop says its security practices adhere to regulations including GDPR and CCPA.Read 29 Sep 2026 · loopreturns.com
Returns portal
Loop Returns is a self-service portal that automates ecommerce returns from policy enforcement through resolution.Read 29 Sep 2026 · loopreturns.com
Shipping
Loop supports integrations with global carriers, point-of-sale drop-off, and partners such as Happy Returns for box-free returns.Read 29 Sep 2026 · loopreturns.com
Who it serves
Loop says it is most valuable for brands where return volume, support load, or refund leakage affect margins or customer trust.Read 29 Sep 2026 · loopreturns.com

Plans and prices

Checkout+ Free Returns software · US & Canada domestic return labels · Return Bars® · Advanced features Read 29 Sep 2026 · loopreturns.com
Essential $155 a month Starting at $155 per month Unlimited destinations · Automated return policies · Carrier rate shopping · Workflows Read 29 Sep 2026 · loopreturns.com
Advanced $340 a month Starting at $340 per month Shop Now · Instant Exchange · Bonus Credit · Fraud prevention Read 29 Sep 2026 · loopreturns.com

Every Loop Returns plan and price →

Strong points and limits

Strong points

  • Policies can vary by region, warehouse, and product
  • Exchanges and incentives offer alternatives to refunds
  • Integrates with 120+ Shopify apps
  • API and webhook connections for return data
  • Free Checkout+ plan is listed

Limits

  • Essential starts at $155 a month
  • Advanced starts at $340 a month

Who it suits

Loop says it is most valuable to brands where return volume, support workload, or refunds affect margins or customer trust. Its policy controls and integrations are aimed at teams managing returns across regions, warehouses, and products.

Verdict

Loop Returns combines policy enforcement, exchange options, fraud alerts, and shipping choices in a self-service returns portal. Its listed free plan is complemented by paid plans starting at $155 a month.

Where Specifiction places it

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