Haptik vs Netomi
Haptik
haptik.aiNetomi
netomi.comSide by side
| Figure | Haptik | Netomi |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Enterprise AI Chatbots Software | 7.9 (#7) | 7.1 (#13) |
| Spec score · AI Agents for Customer Support Software | 7.9 (#8) | 7.0 (#20) |
| Spec score · Chatbot Builders | 8.1 (#105) | 7.5 (#198) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | 2013 | 2015 |
| Headquarters | Mumbai, Maharashtra, India | San Francisco, California |
| Human handoff | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. | Yes |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | Netomi lists out-of-the-box integrations with Zendesk, Freshdesk, Gladly, Salesforce, Zoho, and Sprinklr, among others. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Netomi describes itself as powering intelligent experiences for companies. |
| Support | Haptik says customers receive a dedicated Customer Success Manager from day one. | Netomi's support portal offers help documentation, courses through Netomi University, platform status, and ticket submission. |
| Target customers | The company describes its AI products as serving enterprises in retail, e-commerce, fintech, and other industries. | Netomi’s homepage describes its audience as the world’s most ambitious companies. |
Plans
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.