HCL Digital Experience vs Salesforce Experience Cloud
HCL Digital Experience
hcl-software.comSalesforce Experience Cloud
salesforce.comSide by side
| Figure | HCL Digital Experience | Salesforce Experience Cloud |
|---|---|---|
| Price from | — | $2/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 11 |
| Spec score · Digital Experience - Enterprise Software | 8.6 (#2) | 8.1 (#6) |
| Spec score · Digital Experience Platforms | 8.6 (#5) | 8.3 (#7) |
| Spec score · Digital Experience - Midmarket Software | 8.5 (#9) | 8.2 (#11) |
| Company size | LinkedIn says HCLSoftware serves more than 20,000 global organizations, while Crunchbase lists 5,001–10,000 employees for HCLSoftware. | LinkedIn lists Salesforce as a public software-development company with more than 10,001 employees. |
| Founded | HCLTech states that HCL was founded in 1976; HCLSoftware was established as the products division in 2018. | 1999 |
| Headquarters | HCLSoftware and HCLTech are headquartered in Noida, Uttar Pradesh, India. | San Francisco, California, United States |
| Purpose | HCL DX is an enterprise digital experience platform for building personalized experiences for customers, employees, and partners by bringing content, data, applications, and business processes together. | Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees. |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 91 reviews | 4.3 out of 5 from 348 reviews |
| Rating on TrustRadius | 9.9 out of 10 from 38 reviews | 8.3 out of 10 from 452 reviews and ratings |
| Security | DX documentation describes security topics including authentication, authorization, Portal Access Control, SAML single sign on, and OpenID Connect. | Salesforce documents options including clickjack protection, user authentication, data encryption, Content Security Policy, and Lightning Locker for Experience Cloud sites. |
| Support | The pricing page lists forum based customer support for Free / Trial and 24 x 7 customer support for Full; app monitoring and support is available with the DX Cloud offering. | The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community. |
| What it does | HCL Digital Experience is an enterprise platform for combining content, applications and processes into personalized digital experiences for customers, employees and partners. | Experience Cloud creates digital experiences for customers, partners, and employees, including branded portals, forums, and websites connected to business data. |
Plans
Salesforce Experience Cloud
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Employee Portal — Named User$8 a month
- Member Edition for Learners and Alumni$8.75 a month
- Member Edition for Partners$12.50 a month
- CRM Analytics for Community (Experience Cloud)$25 a month
In their own words
HCL Digital Experience
HCL Digital Experience is an enterprise platform for bringing content, data, applications and business processes together to build personalized experiences for customers, employees and partners. It includes web content and digital asset management, with tools for lifecycle management, editing, publication and versioning. Teams can expose content through WCM REST APIs for applications outside the platform, including mobile apps, commerce sites and standalone React applications. The personalization engine supports rules and campaigns and also has a REST API. The platform combines applications, content and assets into websites, with personalization and role-based access control. Documented integrations include HCL Commerce, HCL Connections, HCL Leap, HCL Volt MX Foundry, Huddo Boards, SharePoint and IBM MobileFirst. Deployment options include WebSphere Application Server infrastructure and Kubernetes containers, as well as cloud, on-premises and hybrid environments, including AWS, Google Cloud and Azure. Pricing is on request. A Free / Trial plan is listed with one content author, unlimited developers, sites and end users, one environment, and forum support; Full includes 24 x 7 support.
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.