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Salesforce Experience Cloud

salesforce.com

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Spec score 8.3 #7 of 26 in Digital Experience Platforms

What it is

Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.

Spec sheet

What it does
Experience Cloud creates digital experiences for customers, partners, and employees, including branded portals, forums, and websites connected to business data.Read 15 Oct 2026 · gartner.com
Purpose
Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees.Read 30 Sep 2026 · help.salesforce.com
Mobile apps
Mobile Publisher can create branded apps from Aura and LWR Experience Cloud sites and publish them to the Google Play and Apple App stores; a Mobile Publisher license is required.Read 30 Sep 2026 · help.salesforce.com
Security
Salesforce documents options including clickjack protection, user authentication, data encryption, Content Security Policy, and Lightning Locker for Experience Cloud sites.Read 30 Sep 2026 · help.salesforce.com
Compliance
Salesforce maintains compliance certifications and attestations through its Compliance site.Read 15 Oct 2026 · compliance.salesforce.com
Support
The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community.Read 30 Sep 2026 · salesforce.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · salesforce.com
Founded
1999Read 28 Sep 2026 · salesforce.com
Accessibility and system coverage
The Spring 2025 Experience Cloud LWR accessibility report evaluated Windows 11 with JAWS and NVDA, Safari VoiceOver, iOS 18.4 VoiceOver, and Android 11 TalkBack.Read 15 Oct 2026 · salesforce.com
Analytics integration
Sites can use Google Analytics tracking and send interaction data such as clicks and scrolls to Data Cloud for analytics and personalization.Read 15 Oct 2026 · help.salesforce.com
Apex extensibility
Apex callouts use named credentials; Lightning Data Service exposes only a subset of the User Interface API, while other Salesforce APIs must be called from Apex.Read 15 Oct 2026 · developer.salesforce.com
Automation and AI
Salesforce describes adding Agentforce agents to Experience Cloud sites to automate workflows, answer questions, and guide customers or partners.Read 30 Sep 2026 · salesforce.com
Build options
Users can create sites with no-code tools and prebuilt templates, build with low-code tools, or develop sites programmatically.Read 30 Sep 2026 · help.salesforce.com
CMS integration
Salesforce CMS content can be published into Aura or LWR Experience Builder sites.Read 15 Oct 2026 · help.salesforce.com
Company founded
Salesforce was founded in 1999.Read 15 Oct 2026 · gartner.com
Company headquarters
Salesforce lists its headquarters at Salesforce Tower, 415 Mission Street, San Francisco, California 94105, United States.Read 15 Oct 2026 · compliance.salesforce.com
Company legal name
Salesforce, Inc. is identified as the company name on Salesforce compliance materials.Read 15 Oct 2026 · compliance.salesforce.com
Company size
LinkedIn lists Salesforce as a public software-development company with more than 10,001 employees.Read 15 Oct 2026 · linkedin.com
Compliance documentation
Salesforce's security and privacy document lists Experience Cloud among the services covered by its security, privacy, audit, and certification documentation.Read 30 Sep 2026 · salesforce.com
Core use cases
The product supports customer support, partner enablement, self-service, collaboration, content management, personalization, analytics, and access control.Read 15 Oct 2026 · gartner.com
CRM connection
Experience Cloud sites use Salesforce org data and can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries applications.Read 30 Sep 2026 · salesforce.com
Documentation and training
Salesforce provides Help, Trailhead training, implementation guides, community resources, and optional expert coaching for Experience Cloud.Read 15 Oct 2026 · cloud.mail.salesforce.com
Experience Builder
Experience Builder provides templates, drag-and-drop page editing, branding controls, audience-based visibility, and custom component support.Read 15 Oct 2026 · help.salesforce.com
External license types
External Identity, External Apps, Customer Community, Customer Community Plus, Partner Community, and Channel Account licenses provide authenticated site access.Read 15 Oct 2026 · help.salesforce.com
Frameworks
Experience Cloud sites can use Lightning Web Runtime, Aura, or Visualforce frameworks.Read 15 Oct 2026 · help.salesforce.com
Licensing and add-ons
Some cross-cloud objects and features, including certain Industries and Commerce Cloud features, require add-on licenses.Read 30 Sep 2026 · help.salesforce.com
Limit: Gartner reviewers
A repeated complaint is extremely limited customization and insufficient personalization for customer-facing deployments.Read 15 Oct 2026 · gartner.com
Limit: Google Play complaint
A recent reviewer reported that the Salesforce mobile app failed to load accounts and blocked login through a passkey prompt.Read 15 Oct 2026 · play.google.com
Limit: PeerSpot reviewers
PeerSpot reviewers request better document generation, more flexible CSS, faster pages with many LWCs, easier debugging, and more prebuilt templates.Read 15 Oct 2026 · peerspot.com
Limit: Trustpilot complaint
Many Trustpilot reviewers complain about billing disputes, unresponsive support, and unresolved cancellation issues.Read 15 Oct 2026 · trustpilot.com
Limit: TrustRadius reviewers
Repeated concerns include limited dynamic customization, dated visual design, complex permission sets, weak out-of-box integrations, and slow support access.Read 15 Oct 2026 · trustradius.com
LWR complexity
The Build Your Own LWR template contains only essential pages and components, so developers generally add custom pages and components using Salesforce DX, User Interface API, and Apex.Read 15 Oct 2026 · developer.salesforce.com
LWR developer model
LWR sites use Lightning Web Components and are intended for fast, scalable websites, portals, and microsites.Read 15 Oct 2026 · developer.salesforce.com
Mobile access limitation
Experience Builder sites are not supported in the Salesforce mobile app, but users can access them in a supported mobile browser or through a branded Mobile Publisher app.Read 30 Sep 2026 · help.salesforce.com
Multilingual and SEO
Experience Builder supports multiple language versions and SEO settings for public sites.Read 15 Oct 2026 · help.salesforce.com
Notable security news
On March 10, 2026, ITPro reported a campaign scanning public Experience Cloud sites with modified AuraInspector tooling and exploiting overly broad guest-user permissions; Salesforce characterized the issue as customer misconfiguration rather than a platform vulnerability.Read 15 Oct 2026 · itpro.com
Praise: Gartner reviewers
Reviewers praise quick setup and responsive customer support.Read 15 Oct 2026 · gartner.com
Praise: PeerSpot reviewers
PeerSpot reviewers praise templates, Salesforce data synchronization, LWC/Apex/Flows extensibility, scalability, and self-service portals.Read 15 Oct 2026 · peerspot.com
Praise: TrustRadius reviewers
Reviewers repeatedly value customer and partner self-service, Salesforce ecosystem integration, and reduced internal support work.Read 15 Oct 2026 · trustradius.com
Pricing terms
The listed Experience Cloud for Education editions require an annual contract, and Salesforce says subscription terms vary and detailed pricing is available from a sales representative.Read 30 Sep 2026 · salesforce.com
Public API
Salesforce publishes an Experience Cloud Connect REST API reference at version 67.0 with Experience Cloud site resources and an OpenAPI specification download.Read 15 Oct 2026 · developer.salesforce.com
Rating on Chrome Web Store
4.2 out of 5 from 1.7K ratingsRead 15 Oct 2026 · chromewebstore.google.com
Rating on Gartner Peer Insights
4.3 out of 5 from 348 reviewsRead 15 Oct 2026 · gartner.com
Rating on Google Play
2.5 out of 5 from 58.1K reviewsRead 15 Oct 2026 · play.google.com
Rating on Microsoft Marketplace
4.3 out of 5 from 6,933 ratingsRead 15 Oct 2026 · marketplace.microsoft.com
Rating on Trustpilot
1.5 out of 5 from 660 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.3 out of 10 from 452 reviews and ratingsRead 15 Oct 2026 · trustradius.com
Required editions
Experience Cloud is listed as available in Enterprise, Performance, Unlimited, and Developer Editions in both Salesforce Classic and Lightning Experience.Read 15 Oct 2026 · help.salesforce.com
Salesforce integrations
Salesforce says its common metadata platform connects CRM apps, external systems, data stores, productivity suites, and MuleSoft integrations.Read 15 Oct 2026 · salesforce.com
Security status
Salesforce Trust lists Experience Cloud as available and provides status, security, compliance, and availability information.Read 15 Oct 2026 · trust.salesforce.com
Site limit
A Salesforce org can have up to 100 Experience Cloud sites.Read 15 Oct 2026 · help.salesforce.com
Templates
Templates include customer account portals, partner sites, customer service and help center experiences, and build-your-own sites.Read 30 Sep 2026 · help.salesforce.com

Plans and prices

Mobile Publisher for Experience Cloud (login) $2 a month Total cost billed annually Available with Enterprise and Unlimited · $25,000 minimum Read 30 Sep 2026 · salesforce.com
Login Edition for Learners and Alumni $3.75 a month Billed annually; USD/Login/Month Prebuilt templates · Learner & Alumni Community · Three or fewer logins monthly Read 30 Sep 2026 · salesforce.com
Employee Portal — Login $4 a month annually $4/login/month Read 15 Oct 2026 · salesforce.com
Login Edition for Partners $5 a month Billed annually; USD/Login/Month Prebuilt templates · Partner Community · Three or fewer logins monthly Read 30 Sep 2026 · salesforce.com
Mobile Publisher for Experience Cloud $5 a month annually $5/member/month · alternatively $2/login/month · $25,000 minimum Read 15 Oct 2026 · salesforce.com
Mobile Publisher for Experience Cloud (member or employee) $5 a month Total cost billed annually Available with Enterprise and Unlimited · $25,000 minimum also stated for the login option Read 30 Sep 2026 · salesforce.com
Employee Portal — Named User $8 a month annually $8/employee/month Read 15 Oct 2026 · salesforce.com
Member Edition for Learners and Alumni $8.75 a month Billed annually; USD/Member/Month Everything from Login Edition · Supports more frequent logins Read 30 Sep 2026 · salesforce.com
Member Edition for Partners $12.50 a month Billed annually; USD/Member/Month Everything from Login Edition · Supports more frequent logins Read 30 Sep 2026 · salesforce.com
CRM Analytics for Community (Experience Cloud) $25 a month annually $25/member/month · alternatively $10/login/month Read 15 Oct 2026 · salesforce.com
Salesforce Maps for Experience $25 a month annually $25/member/month · alternatively $10/login/month Read 15 Oct 2026 · salesforce.com

Every Salesforce Experience Cloud plan and price →

Strong points and limits

Strong points

  • No-code, low-code, and programmatic building
  • Connects to major Salesforce clouds
  • Agentforce automation options
  • Mobile Publisher app publishing
  • Security controls and compliance documentation

Limits

  • No free plan
  • Some features require add-on licenses
  • Experience Builder excludes Salesforce mobile app
  • Many plans require annual billing

Who it suits

It suits organizations building branded portals and communities connected to Salesforce data for customers, partners, or employees.

Verdict

Experience Cloud supports several development approaches and connects branded experiences to Salesforce data and applications. Pricing and licensing vary by edition, with separate requirements for some mobile and cross-cloud capabilities.

Where Specifiction places it

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