Jahia DXP vs Salesforce Experience Cloud
Jahia DXP
jahia.comSalesforce Experience Cloud
salesforce.comSide by side
| Figure | Jahia DXP | Salesforce Experience Cloud |
|---|---|---|
| Price from | Free | $2/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 11 |
| Spec score · Digital Experience Platforms | 8.8 (#2) | 8.3 (#7) |
| Spec score · Digital Experience - Midmarket Software | 8.7 (#7) | 8.2 (#11) |
| Compliance | Jahia states it is GDPR and HIPAA compliant, ISO 27001:2022 certified, and compliant with PCI DSS SAQ A 3.2.1. | Salesforce maintains compliance certifications and attestations through its Compliance site. |
| Founded | 2002 | 1999 |
| Public API | The platform has an extendable GraphQL API supporting read, write and administrative operations. | Salesforce publishes an Experience Cloud Connect REST API reference at version 67.0 with Experience Cloud site resources and an OpenAPI specification download. |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 162 reviews | 4.3 out of 5 from 348 reviews |
| Rating on TrustRadius | 8 out of 10 from 54 reviews and ratings | 8.3 out of 10 from 452 reviews and ratings |
| Security | Jahia says its ISO 27001:2022-certified information security management system covers product development, and that cloud data is encrypted at rest and in transit. | Salesforce documents options including clickjack protection, user authentication, data encryption, Content Security Policy, and Lightning Locker for Experience Cloud sites. |
| Support | Enterprise plans include support tickets; 24/7 support is available with Premium Support, while the Community distribution has no enterprise SLA or support. | The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community. |
| What it does | Jahia DXP combines content management, customer data, AI workflows, security controls and digital experience delivery for enterprise and public-sector websites and portals. | Experience Cloud creates digital experiences for customers, partners, and employees, including branded portals, forums, and websites connected to business data. |
Plans
Jahia DXP
- Jahia CommunityFree
- CMS EnterprisePriced on request
- DXP EnterprisePriced on request
Salesforce Experience Cloud
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Employee Portal — Named User$8 a month
- Member Edition for Learners and Alumni$8.75 a month
- Member Edition for Partners$12.50 a month
- CRM Analytics for Community (Experience Cloud)$25 a month
In their own words
Jahia DXP
Jahia DXP brings content management, customer data, personalization, integrations, and analytics together for websites and portals. It supports multichannel publishing, structured content, digital asset management, and approval workflows, with headless, hybrid, or traditional delivery. Its built-in customer data platform unifies profiles, collects data from multiple sources, segments audiences in real time, and supports analytics and customer journey mapping. Listed AI capabilities include content creation and optimization, migration, translation, enrichment, SEO recommendations, and personalization, with human approval workflows. The API-first platform lists integrations such as Salesforce, Marketo, Slack, Zendesk, ChatGPT, Claude, and Gemini. Deployment options are on-premise, cloud, or hybrid; the free Jahia Community distribution is available only as a Docker image and excludes enterprise modules, SLAs, and support. Enterprise pricing is on request and depends on edition, hosting, project scope, users, and traffic. Jahia says its cloud service has a 99.9% monthly uptime guarantee, subject to exclusions. Its security statements include ISO 27001:2022 certification and encryption of cloud data at rest and in transit.
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.