Healthgrades vs symplr Directory

Healthgrades helps people find doctors and hospitals, review provider information and arrange appointments. Doctor searches can be narrowed by insurance, distance, availability, patient reviews, gender, age and specialty. Users with an account can save doctors and request or book online appointments for featured doctors. The service is available on Android, iOS and the web, and also offers articles, appointment guides, slideshows, videos and quizzes about conditions and procedures. Healthgrades says its profiles feature more than 10 million patient ratings, with reviews confirmed and audited before publication. Each provider listed in the National Provider Identifier Registry has a free profile that providers can claim and add details to. Hospitals and medical groups can pay to promote provider profiles, which are marked sponsored. The free consumer service is advertiser supported. Providers can subscribe to an Elevated Profile for $49.95 a month; that subscription renews automatically until canceled. Healthgrades Choice considers experience, hospital quality, patient satisfaction and medical sanctions, and providers cannot pay for or influence the designation. Patient Favorite has separate rating, review, licensing and sanctions requirements.

symplr Directory centralizes and governs provider, facility, group, and network data for health plans, healthcare providers, and health systems. It validates and updates provider information against trusted sources and flags discrepancies for reconciliation. Compliance support covers CMS, NCQA, HIPAA, and the No Surprises Act, including tracking, documentation, and audit readiness. It connects with credentialing systems, EHRs, payer-provider portals, claims platforms, and other healthcare systems. Patients can search for providers and schedule appointments; member-facing directories can show network participation, locations, and provider availability. A product guide describes it as a cloud-based, multi-tenant SaaS platform. Provider Data Connect facilitates connections between Epic and symplr Directory for provider enrollment. The product is available on Android, iOS, and the web. symplr says its products comply with HIPAA Security and Privacy regulations and cites SOC 2 attestations and HITRUST recertification for its solutions. Pricing is not displayed; the product page invites visitors to request a demo.