Helcim vs Zeller
Helcim
helcim.com
Zeller
myzeller.comSide by side
| Figure | Helcim | Zeller |
|---|---|---|
| Price from | $0.40/mo | £1.30/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 11 |
| Spec score · Mobile Payment Processing Software | 9.3 (#1) | 8.6 (#3) |
| Company legal name | The Google Play listing identifies the developer as Helcim Inc. | The Australian registry identifies the maker as Zeller Australia Pty Ltd, ABN 14 649 001 383. |
| Developer documentation | Helcim publishes API guides, API reference pages, authentication instructions and a changelog in its developer documentation. | SDK and API documentation becomes available after creating a free Zeller Developer account. |
| Founded | LinkedIn lists Helcim as founded in 2006. | 2021 |
| Headquarters | Helcim lists its primary headquarters at 440 2 Ave SW, Suite 400, Calgary, Alberta T2P 5E9, Canada. | Melbourne, Australia |
| Intended customers | Helcim describes its mission as serving small businesses with a transparent, affordable payments partner. | Zeller Business Accounts are listed as suitable for sole traders, limited companies, general partnerships and LLPs, and trusts. |
| Limit: customization | TechRadar says Helcim has limited customization and limited third-party integration for larger retailers. | G2 reviewers report limited customization and difficulty integrating with some HR, payroll or benefits systems. |
| Point of sale | The platform provides POS software for in-person sales and supports contactless wallets including Apple Pay and Google Pay. | Zeller POS includes item and inventory management, receipt and kitchen docket printing, discounts, refunds, and real-time sales reporting. |
| Praise: support | Trustpilot reviewers frequently praise patient, knowledgeable and responsive customer-support staff. | Trustpilot reviewers frequently describe support staff as helpful, prompt and easy to reach. |
| Praise: usability | Independent reviewers repeatedly describe Helcim's interface as intuitive, modern and easy to learn. | G2 reviewers repeatedly describe the interface as easy to navigate and the system as simple to learn. |
| Rating on G2 | 3.9 out of 5 from 19 reviews | 4.4 out of 5 from 10 reviews |
| Rating on Trustpilot | 4.0 out of 5 from 1,100 reviews | 4.1 out of 5 from 345 reviews |
| Security | Helcim identifies itself as a PCI Level 1 Service Provider and says it protects cardholder data with AES-256 encryption and TLS 1.2 or higher in transit. | Zeller states that payments use encryption, PCI DSS controls, security assessments, staff training and recurring compliance audits. |
| Support | Helcim offers phone support Monday through Friday 7 a.m.–5 p.m. MT and Saturdays 9 a.m.–5 p.m. MT, and says contact-form questions receive a reply within one business day. | Zeller advertises 24/7 support by phone, email and SMS with articles covering payments, accounts, terminals, integrations, reports, disputes and POS. |
| Virtual terminal | A virtual terminal lets merchants key card payments from a computer or tablet for phone and mail orders. | The virtual terminal lets businesses key in card payments from a browser, with free payment links. |
Plans
Helcim
- Helcim payment processingFree
- Helcim platformFree
- Recurring payments$0.40 a month
- 4G wireless data$7 a month
- Helcim Card Reader$199, paid once
- Helcim Smart Terminal$349, paid once
Zeller
- Zeller Business AccountFree
- Zeller Business Account, app, and dashboardFree
- Zeller Debit CardFree
- Zeller POSFree
- In-person payments£1.30 a month
- MOTO payments£1.50 a month
- Online invoice payments£1.50 a month
- Virtual terminal£1.50 a month
- Expense cards£5 a month
- Zeller Expense Cards£5 a month
In their own words
Helcim
Helcim provides businesses with payment processing tools for in-person and online sales, invoices, and virtual-terminal transactions. Its tools include point of sale, online checkout, payment links, recurring payments, invoicing, a customer vault, and an inventory catalog. In-person payments support major payment types such as Apple Pay and Google Pay. Eligible merchants can also accept ACH through invoicing, recurring payments, payment requests, and the Virtual Terminal. Helcim lists integrations with QuickBooks Online, Xero, and WooCommerce, as well as its API and HelcimPay.js for custom integrations and website payments. The Card Vault tokenizes stored payment details for future or recurring payments, while Helcim says it protects cardholder data with AES-256 encryption and TLS 1.2 or higher in transit. It identifies itself as a PCI Level 1 Service Provider. The POS app is available for Windows, Mac, iOS, and Android, with listed device requirements. The processing plan costs nothing, with no account monthly fees; transaction rates vary by volume and payment method.
Zeller
Zeller combines business payments, accounts, cards, invoicing, and financial reporting in a platform for businesses. Its POS includes item and inventory management, receipt and kitchen docket printing, discounts, refunds, and real-time sales reporting. Businesses can create and send unlimited online invoices without a monthly subscription fee, or use a browser-based virtual terminal to key in card payments and create free payment links. Listed in-person rates are 1.3% for Visa and Mastercard and 1.99% for other cards. The POS software and Business Account, app, and dashboard are each listed at free; POS use requires a Zeller Terminal and transaction fees apply. Zeller also lists Expense Cards at £5 a month (first card free) and a terminal at £99, paid once, excluding VAT. Kitchen display, tabs, table mapping, inventory tracking, and complex order routing are marked as coming soon. The service is available on Android, iOS, and web, with 24/7 phone, email, and SMS support.