Hello Customer vs Qwary
Hello Customer
hellocustomer.com
Qwary
qwary.comSide by side
| Figure | Hello Customer | Qwary |
|---|---|---|
| Price from | — | $199/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Voice of Customer Software | 7.6 (#12) | 8.6 (#2) |
| Founded | 2015 | LinkedIn states that Qwary was founded in 2021. |
| Integrations | Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API. | The pricing comparison lists Google Sheets, Slack, Zendesk, Freshdesk, Jira, Snowflake, Mailchimp, Salesforce, Google Analytics and Zapier integrations. |
| Product | Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams. | Qwary combines customer feedback surveys with AI analysis to help teams turn feedback into decisions. |
| Support | The company provides general system, infrastructure and information-security support at [email protected]. | The pricing comparison lists email support and in-app chat support, with 1:1 Slack channel support also shown. |
Plans
In their own words
Hello Customer
Hello Customer is a European Voice of Customer platform that gathers feedback, analyzes satisfaction drivers, and routes actions to responsible teams. It brings together surveys, reviews, calls, chats, and customer-support interactions. Its AI tool, ISAAC, analyzes open feedback in more than 30 languages, identifying topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores, while Ask ISAAC answers questions in plain language and cites the underlying customer comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. Its mobile feedback app can be installed from a browser, works offline with cached feedback, and supports company single sign-on. Hello Customer offers Android, iOS, web, and API access. It states GDPR compliance and ISO/IEC 27001:2022 certification, isolates customer environments, and encrypts data at rest and in transit. Hosting is on Microsoft Azure data centers in Amsterdam and Dublin. Pricing is volume-based and available on request; there is no free plan.