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SPECIFICTION
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Hello Customer

hellocustomer.com

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Spec score 7.6 #12 of 29 in Voice of Customer Software

What it is

Hello Customer is a European Voice of Customer platform that gathers feedback, analyzes satisfaction drivers, and routes actions to responsible teams. It brings together surveys, reviews, calls, chats, and customer-support interactions. Its AI tool, ISAAC, analyzes open feedback in more than 30 languages, identifying topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores, while Ask ISAAC answers questions in plain language and cites the underlying customer comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. Its mobile feedback app can be installed from a browser, works offline with cached feedback, and supports company single sign-on. Hello Customer offers Android, iOS, web, and API access. It states GDPR compliance and ISO/IEC 27001:2022 certification, isolates customer environments, and encrypts data at rest and in transit. Hosting is on Microsoft Azure data centers in Amsterdam and Dublin. Pricing is volume-based and available on request; there is no free plan.

Spec sheet

Product
Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams.Read 1 Oct 2026 · hellocustomer.com
Integrations
Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API.Read 1 Oct 2026 · hellocustomer.com
Support
The company provides general system, infrastructure and information-security support at [email protected].Read 1 Oct 2026 · hellocustomer.com
Headquarters
Ghent, BelgiumRead 23 Sep 2026 · hellocustomer.com
Founded
2015Read 23 Sep 2026 · hellocustomer.com
AI analysis
ISAAC analyzes open customer feedback in more than 30 languages, detecting topics and sentiment and powering NPS and CSAT dashboards.Read 1 Oct 2026 · hellocustomer.com
Ask ISAAC
Ask ISAAC answers questions about customer feedback in plain language and cites the underlying verbatims.Read 1 Oct 2026 · hellocustomer.com
Data protection
Customer environments are isolated and data is encrypted at rest with AES-256 and in transit with SSL/TLS.Read 1 Oct 2026 · hellocustomer.com
Feedback sources
The platform brings together surveys, reviews, calls, chats and customer-support interactions.Read 1 Oct 2026 · hellocustomer.com
Hosting
The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland.Read 1 Oct 2026 · hellocustomer.com
Integration coverage
The company says sources with an API, file export or webhook can almost certainly be connected.Read 1 Oct 2026 · hellocustomer.com
Key drivers
Key Driver Analysis ranks themes by how much they move a customer score.Read 1 Oct 2026 · hellocustomer.com
Mobile app
Its mobile feedback app is installable on any phone from the browser, works offline with cached feedback, and supports company single sign-on.Read 1 Oct 2026 · hellocustomer.com
Notable limitation
Hello Customer states that it is not a market-research suite and does not target panel studies, complex R&D questionnaire logic or research-agency workflows.Read 1 Oct 2026 · hellocustomer.com
Security certification
Hello Customer is certified to ISO/IEC 27001:2022 and states that it is GDPR compliant.Read 1 Oct 2026 · hellocustomer.com
Target users
CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom.Read 1 Oct 2026 · hellocustomer.com

Plans and prices

Custom Priced on request volume-based; book a demo for pricing feedback volume · not per-seat · market-research limitations Read 1 Oct 2026 · hellocustomer.com

Every Hello Customer plan and price →

Strong points and limits

Strong points

  • Analyzes feedback in more than 30 languages.
  • Ask ISAAC cites underlying customer comments.
  • Mobile feedback app works offline.
  • Customer environments are isolated and data encrypted.

Limits

  • No free plan is listed.
  • Pricing is available on request.
  • Not designed for panel studies or research-agency workflows.

Who it suits

Hello Customer suits CX, operations, and leadership teams in retail, banking, insurance, or telecom that need to collect feedback and direct follow-up. It is not aimed at panel studies, complex R&D questionnaire logic, or research-agency workflows.

Verdict

Hello Customer combines feedback collection, analysis, and action routing, with named integrations and security controls. Its stated scope excludes several market-research workflows, and pricing requires a request.

Where Specifiction places it

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