Alchemer vs Hello Customer
Alchemer
alchemer.com
Hello Customer
hellocustomer.comSide by side
| Figure | Alchemer | Hello Customer |
|---|---|---|
| Price from | $26.25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 1 |
| Spec score · Voice of Customer Software | 9.4 (#1) | 7.6 (#12) |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API. |
| Product | Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action. | Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | The company provides general system, infrastructure and information-security support at [email protected]. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
In their own words
Hello Customer
Hello Customer is a European Voice of Customer platform that gathers feedback, analyzes satisfaction drivers, and routes actions to responsible teams. It brings together surveys, reviews, calls, chats, and customer-support interactions. Its AI tool, ISAAC, analyzes open feedback in more than 30 languages, identifying topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores, while Ask ISAAC answers questions in plain language and cites the underlying customer comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. Its mobile feedback app can be installed from a browser, works offline with cached feedback, and supports company single sign-on. Hello Customer offers Android, iOS, web, and API access. It states GDPR compliance and ISO/IEC 27001:2022 certification, isolates customer environments, and encrypts data at rest and in transit. Hosting is on Microsoft Azure data centers in Amsterdam and Dublin. Pricing is volume-based and available on request; there is no free plan.