HelloBox vs Salesforce Experience Cloud
HelloBox
hellobox.coSalesforce Experience Cloud
salesforce.comSide by side
| Figure | HelloBox | Salesforce Experience Cloud |
|---|---|---|
| Price from | $5/mo | $2/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 11 |
| Spec score · Customer Community Software | 8.9 (#5) | 8.3 (#10) |
| Security | The privacy policy says HelloBox uses security technologies and measures designed to protect information from unauthorized access, use, or disclosure, while noting internet security cannot be guaranteed. | Salesforce documents options including clickjack protection, user authentication, data encryption, Content Security Policy, and Lightning Locker for Experience Cloud sites. |
| Support | The pricing page says the free plan includes email support, and the help center directs users to email support for unanswered questions. | The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community. |
| What it does | HelloBox is a fully hosted forum and community platform positioned as an alternative to Discourse, Circle and Facebook Groups. | Experience Cloud creates digital experiences for customers, partners, and employees, including branded portals, forums, and websites connected to business data. |
Plans
HelloBox
- FreeFree
- Starter$5 a month
- Growth$10 a month
- Pro$20 a month
- Business$50 a month
- Scale$100 a month
Salesforce Experience Cloud
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Employee Portal — Named User$8 a month
- Member Edition for Learners and Alumni$8.75 a month
- Member Edition for Partners$12.50 a month
- CRM Analytics for Community (Experience Cloud)$25 a month
In their own words
HelloBox
HelloBox is a hosted forum and community platform for publishing and discussion, positioned as an alternative to Discourse, Circle, and Facebook Groups. It handles hosting, scaling, backups, and SSL; communities can be public or private, with admin approval for new members. Members can sign in with Twitter, Google, GitHub, LinkedIn, or email, and email sign-ups are verified. The editor offers rich-text, inline, and Markdown modes, plus image, code, map, and tweet blocks, drafts, and optional post approval. Its writing assistant can continue or rewrite drafts, summarize threads, or create a draft from a prompt. HelloBox can post automatically to Twitter, Slack, and Discord, connect with analytics, search, and chatbot tools, and send newsletters featuring popular posts. Customers can import subscriber lists, link existing newsletters, run ads and keep 100% of the revenue, use a custom domain, and export data anytime. The free plan allows 50 members and 10K views per month with limited features. Paid plans start at $5 a month; Starter includes 100 members and 50K monthly views.
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.