HelloBox vs Zendesk Guide
HelloBox
hellobox.co
Zendesk Guide
zendesk.comSide by side
| Figure | HelloBox | Zendesk Guide |
|---|---|---|
| Price from | $5/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 10 |
| Spec score · Customer Community Software | 8.9 (#5) | 8.5 (#8) |
| Documentation | The help center provides guides for content sources, access control, custom domains, design, newsletters, widgets, Search Console, Discord, Slack, X/Twitter and advertising. | Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. |
| Integrations | Listed integrations include automatic posting to Twitter, Slack and Discord, Google Analytics, Google Search Console, and chatbot tools such as Intercom, HubSpot and Drift. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| What it does | HelloBox is a fully hosted forum and community platform positioned as an alternative to Discourse, Circle and Facebook Groups. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
HelloBox
- FreeFree
- Starter$5 a month
- Growth$10 a month
- Pro$20 a month
- Business$50 a month
- Scale$100 a month
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
HelloBox
HelloBox is a hosted forum and community platform for publishing and discussion, positioned as an alternative to Discourse, Circle, and Facebook Groups. It handles hosting, scaling, backups, and SSL; communities can be public or private, with admin approval for new members. Members can sign in with Twitter, Google, GitHub, LinkedIn, or email, and email sign-ups are verified. The editor offers rich-text, inline, and Markdown modes, plus image, code, map, and tweet blocks, drafts, and optional post approval. Its writing assistant can continue or rewrite drafts, summarize threads, or create a draft from a prompt. HelloBox can post automatically to Twitter, Slack, and Discord, connect with analytics, search, and chatbot tools, and send newsletters featuring popular posts. Customers can import subscriber lists, link existing newsletters, run ads and keep 100% of the revenue, use a custom domain, and export data anytime. The free plan allows 50 members and 10K views per month with limited features. Paid plans start at $5 a month; Starter includes 100 members and 50K monthly views.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.