Help Lightning Remote Assistance vs OnSight RVX
Help Lightning Remote Assistance
helplightning.comOnSight RVX
hostcomm.netSide by side
| Figure | Help Lightning Remote Assistance | OnSight RVX |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Remote Visual Support Software | 7.7 (#4) | 8.2 (#3) |
| Spec score · Video Customer Support Software | 7.6 (#19) | 8.2 (#9) |
| Headquarters | Birmingham, Alabama, USA | Miami, Florida, US |
| Integrations | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. | The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan. |
| Intended users | The company describes its service for field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. | The page names field-service companies, HVAC, solar and heat-pump installers, social-housing and property teams, insurers, utilities, and manufacturers as users. |
| Live guidance | Experts can annotate, zoom, freeze, capture, or record the live camera view. | Experts can draw, circle, point, and add text on live video, which the customer sees in real time. |
| Purpose | Help Lightning provides live remote expert guidance and Help Threads that preserve what happened during a support interaction. | OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely. |
| Support | Existing customers can open the Help Center after signing in or email [email protected]. | Hostcomm says it replies to product questions within one business day and offers phone support. |
Plans
Help Lightning Remote Assistance
- Enterprise licensePriced on request
In their own words
Help Lightning Remote Assistance
Help Lightning Remote Assistance provides live remote guidance for field service organizations and call centers. Experts can annotate, zoom, freeze, capture, or record a live camera view, while Merged Reality lets them point to equipment and demonstrate actions in that view. Help Threads keep participants, messages, live views, files, procedures, and prior work together. Procedures guide work through steps, capture photos or readings, and support review of completed runs. Thread Tools can recap activity, read photos or pages, draft procedures, and retrieve information from approved sources; an expert reviews and edits the output. Guests can join a thread from a link without downloading an app. Named integrations include Salesforce, ServiceNow, Teams, Zoom, and SharePoint. The managed SaaS service runs on AWS with US or EU production environments, TLS in transit, encryption at rest, role-based access, and enterprise SAML or OIDC single sign-on.
OnSight RVX
OnSight RVX has no write-up on Specifiction yet; its figures are above.