Help Lightning Remote Assistance vs XMReality Remote Guidance
Help Lightning Remote Assistance
helplightning.com
XMReality Remote Guidance
xmreality.comSide by side
| Figure | Help Lightning Remote Assistance | XMReality Remote Guidance |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Remote Visual Support Software | 7.7 (#4) | 7.7 (#5) |
| Spec score · Video Customer Support Software | 7.6 (#19) | 7.8 (#16) |
| Guest access | People outside the company can join a Help Thread from a link without downloading an app. | People receiving support can join from a link in their mobile browser without an account or software download. |
| Headquarters | Birmingham, Alabama, USA | Linköping, Sweden |
| Integrations | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Intended users | The company describes its service for field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | Help Lightning provides live remote expert guidance and Help Threads that preserve what happened during a support interaction. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Support | Existing customers can open the Help Center after signing in or email [email protected]. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Plans
Help Lightning Remote Assistance
- Enterprise licensePriced on request
XMReality Remote Guidance
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
In their own words
Help Lightning Remote Assistance
Help Lightning Remote Assistance provides live remote guidance for field service organizations and call centers. Experts can annotate, zoom, freeze, capture, or record a live camera view, while Merged Reality lets them point to equipment and demonstrate actions in that view. Help Threads keep participants, messages, live views, files, procedures, and prior work together. Procedures guide work through steps, capture photos or readings, and support review of completed runs. Thread Tools can recap activity, read photos or pages, draft procedures, and retrieve information from approved sources; an expert reviews and edits the output. Guests can join a thread from a link without downloading an app. Named integrations include Salesforce, ServiceNow, Teams, Zoom, and SharePoint. The managed SaaS service runs on AWS with US or EU production environments, TLS in transit, encryption at rest, role-based access, and enterprise SAML or OIDC single sign-on.
XMReality Remote Guidance
XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.