Help+Manual vs Paligo
Help+Manual
helpandmanual.com
Paligo
paligo.netSide by side
| Figure | Help+Manual | Paligo |
|---|---|---|
| Price from | — | $416.67/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| API | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Help Authoring Tools | 7.9 (#10) | 8.6 (#3) |
| Spec score · Technical Documentation Software | 7.8 (#24) | 8.5 (#5) |
| Headquarters | Salzburg, Austria | Solna, Sweden |
| Integrations | The feature matrix lists direct Confluence database import, RoboHelp and Author-It project import, and a DeepL automated translation plugin. | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. |
| Product | Help+Manual is an XML-based, single-source authoring environment for creating online help and PDF user manuals. | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. |
| Publishing | It publishes from one source to formats including Webhelp, HTML Help, PDF, Microsoft Word, ePUB, Kindle eBooks, Markdown and print manuals. | Paligo can publish content to PDF, HTML5, eLearning, and GitHub Flavored Markdown. |
| Support | Support options include user manuals, tutorials, public forums and direct email support. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
| Version control | Professional and Floating editions support Subversion, Microsoft Team Foundation Server and Microsoft Visual SourceSafe compatibles. | The CCMS provides revision history, rollback, branching and workflow status management. |
Plans
Help+Manual
- Help+Manual v10, Basic Edition€569, paid once
- Help+Manual v10, Professional Edition€899, paid once
- Help+Manual v10, Floating License€1,569, paid once
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Help+Manual
Help+Manual has no write-up on Specifiction yet; its figures are above.
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.