Help Scout vs Sugar Serve
Help Scout
helpscout.comSugar Serve
sugarcrm.comSide by side
| Figure | Help Scout | Sugar Serve |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Help desk software | 9.0 (#11) | 8.5 (#25) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2011 | 2004 |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Knowledge base | Docs sites create searchable and branded help centers or knowledge bases. | Customers can search knowledge articles, obtain answers and open cases through self-service. |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Help Scout
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.