| Price from | $25/mo | $6.30/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.4 (#41) |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Integrations include Google Drive, OneDrive, Confluence, Zendesk, Intercom, Okta, JumpCloud, OneLogin, PingIdentity and Azure Active Directory. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | Kipwise is a team knowledge management tool built on Slack that helps teams share and organize knowledge collaboratively. |
| SSO support | Yes | Enterprise identity integrations support SAML 2.0 and SCIM for single sign-on and automated provisioning. |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | Enterprise support includes 24/7 customer support and an SLA with 99.99% uptime. |
| Version history | Yes | Yes |
