| Price from | $25/mo | $39/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.1 (#66) |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Encryption | Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256. | The security page says customer data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Paid from | 25 | 39 |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | The pricing page lists priority support on Pro+ and Business plans. |