Helpable vs MediaWiki
Helpable
gethelpable.com
MediaWiki
mediawiki.orgSide by side
| Figure | Helpable | MediaWiki |
|---|---|---|
| Price from | $25/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.5 (#36) |
| API | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. | The REST API provides HTTP access to wiki content and functions, including searching, transforming pages, and accessing page history. |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | Yes |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | The MediaWiki site directs users with questions to its community support desk and offers documentation, FAQs, and community communication channels. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
MediaWiki
MediaWiki is free, server-based wiki software for collecting, organizing, and sharing knowledge. Contributors edit pages in wikitext without needing HTML or CSS, and previous page versions remain available for reverting. Administrators can customize appearance and behavior with extensions; caching supports large, high-traffic wikis. Its REST API provides HTTP access to wiki content and functions such as search, page transformations, and history, with JSON or HTML output and extension-specific endpoints. MediaWiki is self-hosted under GNU GPL version 2 or later and is provided without warranty to the extent permitted by law. The latest stable version requires PHP 8.3.0 or later, a web server, and MariaDB 10.3.0+, MySQL 5.7.0+, PostgreSQL 10.0+, or SQLite 3.31.0+. Each release receives security updates for one year, and developers recommend subscribing to the low-traffic mediawiki-announce list. Third-party extensions may be unmaintained, vulnerable, incompatible with some versions, or unreliable together. Documentation, FAQs, community channels, and a support desk are available through the MediaWiki site.