Helpable vs Papyrs
Helpable
gethelpable.com
Papyrs
papyrs.comSide by side
| Figure | Helpable | Papyrs |
|---|---|---|
| Price from | $25/mo | $89/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.7 (#28) |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | Yes |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Papyrs supports Slack and Google Workspace integrations, Zapier, an API, and embedding content from third-party services. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | Papyrs is a hosted company intranet, team wiki, and knowledge base for sharing news, files, forms, projects, discussions, and documentation. |
| SSO support | Yes | Yes |
| Paid from | 25 | 89 |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | Support is available by email and through the in-app feedback dialog, and the terms say Papyrs strives to reply within 12 hours. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
Papyrs
- Team Wiki$89 a month
- Company Wiki$347 a month
- Company Intranet$899 a month
- Personal WikiFree
- Team Wiki (40 users)$179 a month
- Company Wiki (120 users)$539 a month
- EnterprisePriced on request
In their own words
Papyrs
Papyrs is a hosted company intranet, team wiki, and knowledge base for sharing news, files, forms, projects, discussions, and documentation. Its drag-and-drop editor supports widgets, custom page layouts, Markdown, and a keyboard command palette. Search covers pages, files, discussions, and forms; folders, tags, templates, and version history help organize content. Teams can discuss pages, subscribe to email updates, set permissions, and arrange work in subsites. Forms include reports, status fields, CSV export, and database views. Papyrs connects with Slack and Google Workspace, supports Zapier and an API, and can embed third-party content. It offers iOS and Android progressive web apps, plus single sign-on. Data is encrypted at rest with AES-256 and in transit with TLS. The Personal Wiki plan allows one user, two subsites, and 1GB of storage; individual uploaded files can be up to 512MB. Team Wiki costs $89 a month billed annually, or 99.00 USD monthly. A 14-day trial includes Company Intranet plan features and does not automatically charge when it ends.