| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Knowledge base software | 8.9 (#10) | 7.4 (#115) |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | internal |
| Content analytics | Yes | Yes |
| Encryption | Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256. | The site specifies AES-256 encryption at rest and TLS 1.3 in transit, along with logical tenant isolation and encrypted backups. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | Sharpr is an enterprise knowledge management platform for capturing content, finding insights, and keeping stakeholders informed. |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | Sharpr describes global customer support through implementation and beyond, with tailored training for each client. |