Helpable vs Wiki.js
Helpable
gethelpable.com
Wiki.js
js.wikiSide by side
| Figure | Helpable | Wiki.js |
|---|---|---|
| Price from | $25/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.7 (#24) |
| API | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. | Every action in the Wiki.js 3.0 beta user interface is exposed as a REST endpoint documented with OpenAPI. |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | Yes |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Wiki.js lists more than 50 integrations for authentication, logging, rendering, search, and storage. |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | Support is provided through GitHub Discussions, bug reports, feature suggestions, vulnerability disclosure, and developer documentation. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
Wiki.js
Wiki.js is a knowledge base for writing and sharing documentation, available as self-hosted software under the AGPL license. It can run in Docker, Kubernetes, or bare-metal environments on Linux, macOS, and Windows. Its editor supports Markdown with live preview, tables, tabsets, diagrams, math, and syntax highlighting for more than 180 languages. Authentication options include OIDC, LDAP, SAML 2.0, and local authentication; permissions can be granted, denied, and inherited across groups and page rules. Edits are attributed, compared, and restorable, and content can synchronize with Git or be pushed to local disk and cloud storage such as S3, Azure, and GCP. In version 3.0 beta, Wiki.js uses Node.js with PostgreSQL, adds real-time collaboration, and exposes user-interface actions as REST endpoints documented with OpenAPI. Stable releases require Node.js 18.x or later and a supported database, including PostgreSQL, MySQL, MariaDB, MSSQL, or SQLite3. The self-hosted plan is free forever.