HelpHero vs StepsKit
HelpHero
helphero.coStepsKit
stepskit.comSide by side
| Figure | HelpHero | StepsKit |
|---|---|---|
| Price from | $45.83/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 10 | 1 |
| Spec score · Product Adoption Software | 8.2 (#8) | 7.3 (#29) |
| Analytics | Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. | The analytics dashboard tracks tour views, step-level engagement, completion rates, and drop-off points. |
| Product | HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. | StepsKit helps SaaS teams create in-app product tours for onboarding, feature adoption, announcements, and user guidance. |
| Security | HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers. | StepsKit says data is encrypted in transit and at rest, uses a zero-trust backend architecture, and restricts access to authenticated and authorized users. |
| Support | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. | The pricing page includes email support, and the founder says support emails come directly back from him. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
In their own words
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.