HelpHero vs UserGuiding
HelpHero
helphero.co
UserGuiding
userguiding.comSide by side
| Figure | HelpHero | UserGuiding |
|---|---|---|
| Price from | $45.83/mo | $14.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 3 |
| Spec score · Product Adoption Software | 8.2 (#8) | 7.6 (#25) |
| Spec score · Onboarding Bots | 8.2 (#8) | 7.7 (#16) |
| Spec score · User Onboarding Software | 8.1 (#10) | 7.5 (#25) |
| Spec score · Customer Onboarding Software | 8.0 (#11) | 7.5 (#23) |
| Spec score · In App Messaging | 8.1 (#8) | 7.6 (#14) |
| Spec score · Software Tutorials | 8.1 (#14) | 7.6 (#23) |
| Mobile limitation | HelpHero works in web-based mobile and tablet apps but does not support native mobile apps. | UserGuiding does not support native mobile apps; web content works in modern browsers, while screens narrower than 800px require contacting the company during testing. |
| Security | HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers. | UserGuiding states it is SOC 2 Type 1 certified for security, confidentiality, and availability. |
| Support | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. | The pricing comparison lists email support for plans and live chat support for paid plans. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
In their own words
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.
UserGuiding
UserGuiding has no write-up on Specifiction yet; its figures are above.