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SPECIFICTION
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Helpie WP vs Paligo

Helpie WP

helpiewp.com

Paligo

paligo.net

Side by side

FigureHelpie WPPaligo
Price from$4.92/mo$416.67/mo
Free plan—Yes
Free trialYesYes
Open source——
WebYesYes
API—Yes
Self-hostedYes—
Plans published26
Spec score · Knowledge base software7.9 (#86)8.9 (#9)
Publishing audiencebothPaligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content.
Founded20172015
Free planYesNo
IntegrationsThe maker states that Helpie is compatible with Elementor and WPML and supports widgets, shortcodes, and hooks for customization.Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others.
ProductHelpieKB is a WordPress-based wiki, knowledge base, and documentation solution.Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets.
SupportThe maker says premium support tickets receive a response within one business day and live chat may be available on request.Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues.

Plans

Helpie WP

  • Pro$59 a year
  • Pro (5-site)$149 a year

Helpie WP pricing →

Paligo

  • Business$15,000 a year
  • Nexus Portal$5,000 a year
  • Nexus Portal free tierFree
  • Nexus Answers$6,000 a year
  • Nexus Answers free tierFree
  • EnterprisePriced on request

Paligo pricing →

In their own words

Helpie WP

Helpie WP has no write-up on Specifiction yet; its figures are above.

Visit helpiewp.com

Paligo

Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.

Visit paligo.net