HelpKit vs Zendesk Guide
HelpKit
helpkit.so
Zendesk Guide
zendesk.comSide by side
| Figure | HelpKit | Zendesk Guide |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 10 |
| Spec score · Knowledge base software | 8.6 (#31) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | The site names Slack notifications, embedded Intercom, HubSpot and Crisp live chat widgets, and the HelpKit MCP server for Claude, ChatGPT and Cursor. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| SSO support | Yes | Yes |
| Paid from | 19 | 55 |
Plans
HelpKit
- Starter$19 a month
- Business$39 a month
- Professional$79 a month
- HelpKit AI Chatbot$49 a month
- Custom planPriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.