HelpMaster vs Jira

HelpMaster

Figure	HelpMaster	Jira
Price from	A$25/mo	$7.91/mo
Free plan	—	Yes
Free trial	Yes	Yes
Open source	—	—
Web	Yes	Yes
Windows	Yes	Yes
Linux	—	Yes
iOS	—	Yes
Android	—	Yes
API	Yes	Yes
Self-hosted	Yes	Yes
Plans published	3	11
Spec score · IT Help Desk Software	8.3 (#27)	9.1 (#8)
Headquarters	Canberra, Australia	Sydney, Australia and San Francisco, California
Integrations	The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations.	Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro.
Security controls	The product supports client and site viewing permissions and service catalog partitioning for security and access control.	Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO.
Support	Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting.	The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support.
What it does	HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues.	Jira is a project management tool for teams that need to plan, organize, and track work.

HelpMaster has no write-up on Specifiction yet; its figures are above.

Jira has no write-up on Specifiction yet; its figures are above.