Alloy Navigator From $19/mo 9.3 Visit HelpMaster
helpmasterpro.com
Spec sheet
- What it does
- HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues.Read 9 Oct 2026 · helpmasterpro.com
- Trial
- A fully functional trial download is available, with no trial duration stated on the page.Read 9 Oct 2026 · helpmasterpro.com
- API
- The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures.Read 9 Oct 2026 · docs.helpmasterpro.com
- Integrations
- The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations.Read 9 Oct 2026 · helpmasterpro.com
- Support
- Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting.Read 9 Oct 2026 · helpmasterpro.com
- Headquarters
- Canberra, AustraliaRead 28 Sep 2026 · helpmasterpro.com
- Client access
- External clients using the web portal do not consume a license.Read 9 Oct 2026 · helpmasterpro.com
- Desktop and web
- The product offers a Windows client and a web portal for client and staff access.Read 9 Oct 2026 · helpmasterpro.com
- Hosting and data
- HelpMaster is hosted and managed by the customer on their own infrastructure, with data under their control.Read 9 Oct 2026 · helpmasterpro.com
- Knowledge base
- Teams can publish searchable knowledge base articles to support self-service and faster issue resolution.Read 9 Oct 2026 · helpmasterpro.com
- Pricing limits
- The listed prices are for on-premise subscriptions; yearly or six-monthly payments are available, and training and consulting are priced separately.Read 9 Oct 2026 · helpmasterpro.com
- Security controls
- The product supports client and site viewing permissions and service catalog partitioning for security and access control.Read 9 Oct 2026 · helpmasterpro.com
- Ticketing and workflows
- It supports ticket tracking, email-to-ticket conversion, workflow automation, and a client self-service request catalog.Read 9 Oct 2026 · helpmasterpro.com
- Use cases
- The maker describes use in IT helpdesks, service desks, facilities management, education, aged care, and general business.Read 9 Oct 2026 · helpmasterpro.com
Plans and prices
Small team A$25 a month AU $25 /per license / month For 3 or less licenses · named licenses Read 9 Oct 2026 · helpmasterpro.com
Named License A$54 a month AU $54 /per license / month For over 3 licenses · named licenses Read 9 Oct 2026 · helpmasterpro.com
Concurrent License A$98 a month AU $98 /per license / month Shared licenses · flexible licensing Read 9 Oct 2026 · helpmasterpro.com
Where Specifiction places it
- IT Help Desk Software#27 of 498.3
