Atera vs HelpMaster
Atera
atera.comHelpMaster
helpmasterpro.comSide by side
| Figure | Atera | HelpMaster |
|---|---|---|
| Price from | $12.42/mo | A$25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 14 | 3 |
| Spec score · IT Help Desk Software | 9.3 (#2) | 8.3 (#27) |
| API | Atera provides an HTTPS REST API driven by OpenAPI 3.0, with token authentication and endpoints for agents, alerts, billing, contacts, contracts, customers, devices, knowledge base, rates and tickets. | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. |
| Headquarters | Tel Aviv, Israel | Canberra, Australia |
| Integrations | Atera’s App Center includes integrations such as Acronis, Bitdefender, Homebrew, IT Glue, Splashtop, Domotz, Keeper and Zapier; July 2026 additions included Axcient, Emsisoft and Ironscales. | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. |
| Support | Atera lists 24/7 live chat in five languages, email support, a help center, community forums, training webinars, and dedicated account managers on higher tiers. | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. |
| Trial | Atera offers a 30-day free trial without requiring a credit card. | A fully functional trial download is available, with no trial duration stated on the page. |
| What it does | Atera is a cloud IT-management suite combining RMM, help desk, ticketing, patch management, automation, billing and reporting. | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. |
Plans
Atera
- ProPriced on request
- GrowthPriced on request
- PowerPriced on request
- SuperpowerPriced on request
- ProfessionalPriced on request
- Professional$149 a year
- Professional$169 a month
- Expert$189 a year
- Master$219 a year
- Expert$229 a month
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.