HelpMaster vs KIX
HelpMaster
helpmasterpro.com
KIX
kixdesk.comSide by side
| Figure | HelpMaster | KIX |
|---|---|---|
| Price from | A$25/mo | €33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · IT Help Desk Software | 8.3 (#27) | 9.1 (#9) |
| API | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. |
| Trial | A fully functional trial download is available, with no trial duration stated on the page. | The maker offers a no-obligation trial with full access for 30 days. |
| Use cases | The maker describes use in IT helpdesks, service desks, facilities management, education, aged care, and general business. | The maker describes KIX as suitable for help desks, IT service management, enterprise service management, customer support, and field service management. |
Plans
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.