Helppier vs Nexthink Adopt
Helppier
helppier.com
Nexthink Adopt
nexthink.comSide by side
| Figure | Helppier | Nexthink Adopt |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 7 | 1 |
| Spec score · Digital Adoption Platforms | 9.0 (#3) | 8.1 (#9) |
| Analytics | Analytics reports expose guide plays, completion rate, unique users and reached goals with daily, weekly and monthly views. | Adoption dashboards show guide duration, completion, and drop-off rates to help assess guide effectiveness. |
| Founded | 2014 | 2004 |
| Headquarters | Porto, Portugal | Lausanne, Switzerland and Boston, Massachusetts |
| Integrations | The integrations page lists Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and Helppier API. | Nexthink documentation says Workday, SAP, and Salesforce connectors can import user information to improve targeting of Adopt guides. |
| Intended users | The maker describes Helppier as suited to SaaS and software companies and product specialists, including founders, product managers, marketers, and customer success managers. | Nexthink describes its company software as focused on helping IT shape smart and productive workplaces. |
| Purpose | Helppier provides no-code interactive user guides, automated tours, and in-app messages to help onboard and assist users. | Nexthink Adopt overlays browser-based applications with in-app guidance, on-demand training, and AI-powered predictive analytics on employee interactions. |
| Security and privacy | Its privacy policy states that data is stored in the EU, describes GDPR protections, and says sensitive data is encrypted; the policy was updated August 1, 2019. | Nexthink’s Trust Center describes its safeguards as including industry-validated security measures, privacy practices, and compliance with regulations including GDPR, CCPA, and the EU AI Act. |
| Support | Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. | Nexthink’s support addendum describes first-level helpdesk support by telephone, email, chat, or other direct messaging, available 24 hours a day, 365 days a year. |
| What it does | Helppier is a digital-adoption tool for creating no-code interactive guides, tutorials, tooltips and in-app messages on websites and applications. | Adopt overlays browser-based applications with contextual in-app guidance, process validation, self-help support, and adoption analytics. |
Plans
Helppier
- Standard (up to 1,000 MAUS)$49 a month
- Standard (up to 10,000 MAUS)$99 a month
- Standard (up to 20,000 MAUS)$199 a month
- Standard$299 a month
- Standard (up to 50,000 MAUS)$299 a month
- Standard (more than 50,000 MAUS)Priced on request
- Tailor MadePriced on request
In their own words
Helppier
Helppier provides no-code interactive guides, automated tours, and in-app messages for onboarding and assisting users. Web guides can combine multi-page tours with tooltips, hotspots, popups, banners, warnings, notifications, and NPS surveys. Analytics track guide plays, completion rates, unique users, and reached goals, with daily, weekly, or monthly reports. Helppier is designed for web apps, including single-page apps built with React, AngularJS, Ember, or Backbone. Listed integrations include Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and the Helppier API. The mobile page lists Android and marks iOS as “Coming Soon.” Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. The pricing FAQ states a minimum loyalty period of six months. Standard is listed at $299 a month, with two months free if paid yearly; it supports up to 50,000 MAUS, two admin users, 65 languages, and unlimited guides and steps. A 14-day trial is offered, but there is no free plan.
Nexthink Adopt
Nexthink Adopt overlays browser-based enterprise applications with contextual in-app guidance, process validation, self-help, and adoption analytics. Its current product page calls the offering Nexthink Guides, while documentation directs standalone Adopt users to classic documentation until they move to the Infinity-integrated version. Walkthrough and Tooltip guides can be set to start automatically; Walkthrough and Media guides can appear in Context help. Dashboards track guide interactions, including duration, completion, and drop-off. Administrators create and publish guides in Nexthink’s web interface and develop guide content in Adopt Editor through the browser extension. Examples of supported applications include Workday, Salesforce, ServiceNow, and ChatGPT. Employees need the Nexthink browser extension to access published guides; Chrome and Microsoft Edge are supported, but Firefox is not. Connectors for Workday, SAP, and Salesforce can import user information to improve guide targeting. An additional license may be required depending on the customer’s licensing model, and pricing is on request. Nexthink advises reviewing AI-generated guide content before publishing and limiting guide-creation permissions to trusted users, since guide actions run in the user's session.