Helppier vs Whatfix
Helppier
helppier.com
Whatfix
whatfix.comSide by side
| Figure | Helppier | Whatfix |
|---|---|---|
| Price from | $49/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Product Adoption Software | 9.1 (#2) | 8.2 (#10) |
| Spec score · Digital Adoption Platforms | 9.0 (#3) | 8.3 (#6) |
| Spec score · Onboarding Bots | 9.1 (#3) | 8.2 (#9) |
| Analytics | Analytics reports expose guide plays, completion rate, unique users and reached goals with daily, weekly and monthly views. | Product Analytics can track user actions and application adoption, and its Standard plan is included free with a DAP Web & Desktop plan. |
| API | Helppier states that its API is accessible to developers and configurable for custom integration needs through documentation. | The public API is REST-based, exposes resources through URLs and uses dashboard-generated tokens with x-whatfix-integration-key authentication. |
| Company size | LinkedIn lists Helppier as a privately held software-development company with 2–10 employees. | LinkedIn lists Whatfix as a privately held software-development company with 501–1,000 employees. |
| Founded | 2014 | 2014 |
| Headquarters | Porto, Portugal | Bengaluru, India |
| Integrations | The integrations page lists Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and Helppier API. | Published integrations include Salesforce, Salesforce Survey, SAP SuccessFactors, ServiceNow, SurveyMonkey and Workday. |
| Licence | The opened official pages do not state an open-source licence or publish source code. | Whatfix is proprietary commercial software governed by its EULA; the EULA prohibits reverse engineering, decompiling and disassembly. |
| Rating on Chrome Web Store | 4.0 out of 5 from 6 ratings. | 4.7 out of 5 from 21 ratings |
| Rating on G2 | 3.8 out of 5 from 6 reviews. | 4.5 out of 5 from 559 reviews |
| Rating on GetApp | 4.7 out of 5 from 3 reviews. | 4.6 out of 5 from 77 reviews |
| Rating on TrustRadius | The TrustRadius pricing page lists one Basic cloud plan at $99 per month and says a free trial is available. | 9.9 out of 10 from 41 reviews |
| Self-hosting | On-premise hosting is listed as a Tailor Made plan feature. | Export mode allows Whatfix Flows to be self-hosted so data does not leave the customer’s servers or premises. |
| Support | Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. | Standard customer support is available 24 hours a day, Monday through Friday, and plans list a named Customer Success Manager and content author training. |
| What it does | Helppier is a digital-adoption tool for creating no-code interactive guides, tutorials, tooltips and in-app messages on websites and applications. | Whatfix combines in-app guidance, simulated training and adoption analytics in one enterprise digital-adoption platform. |
Plans
Helppier
- Standard (up to 1,000 MAUS)$49 a month
- Standard (up to 10,000 MAUS)$99 a month
- Standard (up to 20,000 MAUS)$199 a month
- Standard$299 a month
- Standard (up to 50,000 MAUS)$299 a month
- Standard (more than 50,000 MAUS)Priced on request
- Tailor MadePriced on request
Whatfix
- Product Analytics StandardFree
- DAP Mobile StandardPriced on request
- DAP Web & Desktop EnterprisePriced on request
- DAP Web & Desktop PremiumPriced on request
- DAP Web & Desktop StandardPriced on request
- EnterprisePriced on request
- PremiumPriced on request
- StandardPriced on request
In their own words
Helppier
Helppier provides no-code interactive guides, automated tours, and in-app messages for onboarding and assisting users. Web guides can combine multi-page tours with tooltips, hotspots, popups, banners, warnings, notifications, and NPS surveys. Analytics track guide plays, completion rates, unique users, and reached goals, with daily, weekly, or monthly reports. Helppier is designed for web apps, including single-page apps built with React, AngularJS, Ember, or Backbone. Listed integrations include Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and the Helppier API. The mobile page lists Android and marks iOS as “Coming Soon.” Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. The pricing FAQ states a minimum loyalty period of six months. Standard is listed at $299 a month, with two months free if paid yearly; it supports up to 50,000 MAUS, two admin users, 65 languages, and unlimited guides and steps. A 14-day trial is offered, but there is no free plan.
Whatfix
Whatfix is an enterprise digital adoption platform for guiding people through software and tracking application adoption. Its in-app guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. Product Analytics can track user actions and adoption; its Standard plan is included free with a DAP Web & Desktop plan. Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS. The platform also lists desktop and virtual desktop support, including Citrix and Azure Virtual Desktop. Integrations include Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI. Deployment can be cloud or self-hosted, although some Standard and Premium features may not be available in self-hosted deployments. Listed security controls include SSO, IP whitelisting, audit logs, and data residency selection. Subscription charges combine a product and plan fee with user-license fees based on employee counts or customer-facing monthly active users. Most plan prices are available on request.