Helpshift vs SparrowDesk
Helpshift
helpshift.comSparrowDesk
sparrowdesk.comSide by side
| Figure | Helpshift | SparrowDesk |
|---|---|---|
| Price from | — | $16/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · AI Customer Service Software | 7.9 (#15) | 8.8 (#4) |
| Headquarters | San Francisco, California, USA | 2261 Market Street, STE 22625, San Francisco, CA 94114, USA |
| Help center | Yes | Customers can use a branded searchable help center whose content also trains Zoona. |
| Security | Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations. | SparrowDesk states SOC 2 Type II certification, GDPR and CCPA compliance, AWS hosting, AES-256 encryption at rest and TLS 1.2+ in transit. |
| What it does | Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community. | SparrowDesk is an AI-first helpdesk combining email, chat and ticket support in one workspace. |
Plans
SparrowDesk
- FreeFree
- Zoona AI Agent$0.49, paid once
- AI Copilot$16 a month
- Starter$16 a month
- Professional$49 a month
- Enterprise$89 a month
In their own words
SparrowDesk
SparrowDesk is an AI-powered helpdesk for customer support across email and chat. Its Zoona agent reads tickets, identifies customer intent, and can answer without human intervention. It can learn from websites, help centers, Notion, documents, and earlier conversations. Teams can manage email, live chat, WhatsApp, and Slack in one inbox, with translation for customer threads across languages. A branded searchable help center can use a team’s knowledge base and also train Zoona. Default reports cover conversation volume, trends, response times, team performance, and SLA compliance. Listed integrations include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, and Shopify. The REST API can read and write workspace data, while webhooks provide real-time event subscriptions. The free plan allows up to 3 users, 500 conversations per month, one chat widget, and one email support address. Starter is $16 a month, billed per agent. The service is listed for Android, web, and API access; the company says it is SOC 2 Type II certified and GDPR compliant.