HelpSpot vs Spiceworks Cloud Help Desk
HelpSpot
helpspot.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | HelpSpot | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | — | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 5 |
| Spec score · IT Help Desk Software | 9.1 (#7) | 8.7 (#17) |
| Funding and ownership | UserScape says it has taken no venture funding, is customer-funded, privately held, and profitable since 2005. | CB Insights reports Spiceworks raised $111 million and is acquired; independent coverage identifies Ziff Davis as the owner. |
| Integrations | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | Its knowledge base organizes content into books, chapters, and pages, with public or private publishing. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Rating on Apple App Store | 3.0 out of 5 from 4 ratings | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.0 out of 5 from 17 reviews | 4.3 out of 5 from 311 reviews |
| Rating on GetApp | 4.5 out of 5 from 11 reviews | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 4.2 out of 5 from 16 reviews | 2.3 out of 5 from 127 reviews |
| Rating on TrustRadius | 9.0 out of 10 from 1 rating for incident and problem management | 8.2 out of 10 from 255 reviews and ratings |
| Reporting | Built-in reporting covers request volume, response time, resolution time, and customer-experience measures. | Dashboards, time tracking, activity tracking and reporting tools are available for service performance analysis. |
| Support | Subscribers receive email and phone support during weekday Eastern Time hours, with a stated typical response within one business day. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| Ticketing | The product provides request tracking, assignment, status management, search, and complete request history. | The plan summary lists ticketing, incident tracking, alerts, reporting, an end-user portal, custom attributes, and multi-factor authentication among shared plan features. |
| What it does | HelpSpot is a help-desk platform that turns support email into trackable requests and shared workflows. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
HelpSpot
- HelpSpotPrice not published
- HelpSpotPriced on request
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.