HelpWire vs Matrix42 FastViewer
HelpWire
helpwire.appMatrix42 FastViewer
matrix42.comSide by side
| Figure | HelpWire | Matrix42 FastViewer |
|---|---|---|
| Price from | $100/mo | €45/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Remote Support Software | 8.7 (#8) | 8.7 (#9) |
| Spec score · Remote desktop software | 8.7 (#29) | 8.9 (#16) |
| Spec score · Remote support tools | 8.7 (#12) | 8.5 (#16) |
| Founded | 2023 | 1992 |
| Free plan | Yes | No |
| Headquarters | Reston, Virginia, USA | Frankfurt am Main, Germany |
| Intended users | HelpWire says it is designed for IT departments, managed service providers, and help desk teams. | The maker describes FastViewer for IT departments, service agents, and developers who need remote support, device control, or file sharing. |
| Maker | HelpWire is a standalone division of Electronic Team, Inc., introduced in 2023; the company says its journey began in 2001. | Matrix42 says it is headquartered in Frankfurt am Main, Germany, and was founded in 1992. |
| Security | HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication. | The product page lists two-factor authentication and access profiles; the marketplace page states that data is protected by 256-bit AES encryption. |
| Supported platforms | desktop | web,Windows,macOS,iOS,Android |
Plans
HelpWire
- FreeFree
- Solo$100 a month
- Team$300 a month
- Business$700 a month
- Custom SolutionsPriced on request
In their own words
Matrix42 FastViewer
Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management; mobile apps are also listed for iOS and Android. Support capabilities include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with transfers limited to 2 GB per file. Security features include two-factor authentication, access profiles, and 256-bit AES encryption. FastViewer can be deployed in the cloud or on premises and integrates with Matrix42 solutions. A license costs €540 a year per concurrent session, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. The free 30-day cloud trial includes online support, needs no credit card, and ends automatically without a charge. The maker describes it for IT departments, service agents, and developers.