Helpwise vs Sektra AI
Helpwise
helpwise.io
Sektra AI
sektra.aiSide by side
| Figure | Helpwise | Sektra AI |
|---|---|---|
| Price from | $15/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.7 (#20) |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | Sektra lists Gmail, Outlook and WhatsApp Business as channels, and Slack, Microsoft Teams, Zapier, HubSpot and Salesforce as connected tools. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Sektra is an AI shared inbox that brings Gmail, Outlook and WhatsApp conversations into one workspace and remembers client commitments and open questions. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.