Helpwise vs Serif
Helpwise
helpwise.io
Serif
serif.aiSide by side
| Figure | Helpwise | Serif |
|---|---|---|
| Price from | $15/mo | $30/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 8.9 (#7) |
| Spec score · Email Collaboration Software | 8.2 (#12) | 8.8 (#9) |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | Serif states that it is SOC 2 Type 2, GDPR, and HIPAA compliant, and that emails are not used to train general AI models or stored on its servers. |
Plans
Serif
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.
Serif
Serif places an AI employee in shared email addresses such as info@, support@ and billing@ to handle routine messages. It connects to Google Workspace or Microsoft 365, or can work with an address of its own. The assistant can qualify and route inquiries, answer common questions, collect paperwork, send quotes and follow up on unpaid invoices. Ambiguous or sensitive messages are escalated to the team, and users can approve replies before allowing independent operation. The shared inbox page offers $100 in free credits without a credit card, and each plan includes a 7-day free trial with full access. Listed plans include Lite at $30 a month, Standard at $50 a month, Pro at $200 a month, and Team at $50 a month per user; each is billed monthly. Serif says it is SOC 2 Type 2, GDPR and HIPAA compliant, and that emails are neither used to train general AI models nor stored on its servers. Apps are listed for web, macOS, Windows and iOS; Android is coming soon.