Helpwise vs Sharebox
Helpwise
helpwise.ioSharebox
getsharebox.ioSide by side
| Figure | Helpwise | Sharebox |
|---|---|---|
| Price from | $15/mo | $79/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 2 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.9 (#16) |
| Spec score · Email Collaboration Software | 8.2 (#12) | 7.8 (#15) |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Sharebox turns Google Groups into shared inboxes teams manage inside Gmail. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | The maker says production access is restricted and audited, credentials and API keys are stored securely, and data is encrypted in transit and at rest through Supabase. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | The support page directs users to email [email protected], and Pro includes priority support. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.