Helpwise vs Team Engine
Helpwise
helpwise.ioTeam Engine
teamengine.ioSide by side
| Figure | Helpwise | Team Engine |
|---|---|---|
| Price from | $15/mo | $400/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.2 (#29) |
| Spec score · Email Collaboration Software | 8.2 (#12) | 7.1 (#23) |
| Automation | Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. | Team Engine automates applicant follow-ups, onboarding and exit surveys, milestone messages, and employee referrals. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Team Engine is recruiting and retention software for field-based, deskless, and multilingual workforces. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | The privacy policy says the platform is hosted on AWS infrastructure in the United States and that physical, electronic, and procedural safeguards restrict access to personal information. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Customers can get integration setup help through in-product chat or by emailing [email protected]. |
Plans
Team Engine
- Essential$500 a month
- Growth$400 a month
- EnterprisePriced on request
- Pro$560 a month
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.
Team Engine
Team Engine has no write-up on Specifiction yet; its figures are above.