Helpwise vs Yorlet
Helpwise
helpwise.ioYorlet
yorlet.comSide by side
| Figure | Helpwise | Yorlet |
|---|---|---|
| Price from | $15/mo | £0.50/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 20 |
| Spec score · Email Collaboration Software | 8.2 (#12) | 7.7 (#18) |
| Headquarters | Palo Alto, California, United States | London, United Kingdom |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | The integrations page lists NetSuite, QuickBooks, Sage, Xero, Capsule, HubSpot, Microsoft Dynamics 365 Sales and Salesforce. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Yorlet describes itself as an operating system for modern lettings connecting leasing, billing, payments, owner accounting, maintenance, compliance, risk and resident experiences. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Standard support includes email, documentation, support articles and online training; Premium has a 6-hour response SLA and Enterprise has a 4-hour SLA plus a 30-minute business-critical response SLA. |
Plans
Yorlet
- Standard core platformPriced on request
- Custom core packagePriced on request
- RecoverPriced on request
- Bacs Direct Debit£1 a month
- Local payment methods£1 a month
- Guardrails subscription£100 a month
- Network check£2 a month
- Yorlet AI FreeFree
- Maintenance AI add-on£0.50 a month
- Maintenance Standard£1 a month
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.