Higher Logic Thrive vs Sugester
Higher Logic Thrive
higherlogic.comSugester
sugester.comSide by side
| Figure | Higher Logic Thrive | Sugester |
|---|---|---|
| Price from | — | $12/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 10 |
| Spec score · Customer Community Software | 7.8 (#17) | 8.3 (#11) |
| Company history | Higher Logic says it was founded in 2007 by Rob Wenger and Andy Steggles. | Sugester says it was founded on 04/03/2015 and grew out of a customer-support need at its previous project, InvoiceOcean. |
| Headquarters | Arlington, Virginia, United States | Warsaw, Poland |
| Integrations | Standard AMS and CRM integrations include Salesforce, Microsoft Dynamics 365, Aptify, iMIS, and Personify 360. | The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp. |
| Support | Higher Logic Support can be contacted by email at [email protected] or by phone at 202-360-4402, press 2. | The pricing page says customers can contact Sugester through live chat, by phone, or by email. |
Plans
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Higher Logic Thrive
Higher Logic Thrive has no write-up on Specifiction yet; its figures are above.
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.