HiveDesk Contact Center WFM vs QuickBooks Time
HiveDesk Contact Center WFM
hivedesk.comQuickBooks Time
quickbooks.intuit.comSide by side
| Figure | HiveDesk Contact Center WFM | QuickBooks Time |
|---|---|---|
| Price from | $5/mo | $20/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.7 (#9) |
| Founded | 2011 | 1983 |
| Headquarters | Louisville, Kentucky, United States | Mountain View, California, United States |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | QuickBooks Time integrates with more than 50 accounting and payroll applications and with QuickBooks Online, Payroll and Desktop. |
| Rating on Apple App Store | The listing says it has insufficient ratings or reviews to display an overview. | QuickBooks Workforce is rated 4.6 out of 5 from 196K ratings |
| Rating on Capterra | 4.4 out of 5 from 27 reviews | 4.7 out of 5 from 7,025 reviews |
| Rating on G2 | 4.4 out of 5 from 5 reviews | 4.5 out of 5 from 1,449 reviews |
| Scheduling | Managers can create shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. | All QuickBooks Time plans include job and shift scheduling. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | Paid Premium and Elite subscriptions include unlimited phone and chat support, subject to stated support hours and limits. |
| System requirements | The download page lists Windows 10+, macOS 10.8+, Ubuntu 18+, iOS 12+ and Chrome 88+ requirements. | Supported use requires an internet-connected computer or device with a supported browser; mobile apps support iPhone, iPad and Android phones or tablets. |
| Timesheets | Tracked hours produce timesheets with a manager approval workflow and PDF or Excel export. | Managers can review, edit and approve multiple employee timesheets. |
| What it does | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. | QuickBooks Time tracks employee hours, schedules, locations and project labor for payroll, invoicing and job costing. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
QuickBooks Time
- 30-day trialFree
- Time Premium$20 a month
- Time Elite$40 a month
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.
QuickBooks Time
QuickBooks Time is paid time-tracking software for recording work against projects and billable time. It supports timesheet approvals and data export, covering time entry, review, and moving data out of the service. The product is available on the web and through iOS and Android mobile apps; there is no desktop app. QuickBooks Time offers Time Premium and Time Elite, and each plan includes one admin. A 30-day trial is available, but there is no free plan. The maker is QuickBooks Time, headquartered in Mountain View, California, United States, and founded in 1983. The listed features give teams a defined set of tracking and approval functions, along with browser and mobile access. Buyers can use the trial before choosing between the two plans, though the plan details provided do not include their prices.