HiveDesk Contact Center WFM vs solidtime
HiveDesk Contact Center WFM
hivedesk.com
solidtime
solidtime.ioSide by side
| Figure | HiveDesk Contact Center WFM | solidtime |
|---|---|---|
| Price from | $5/mo | €4.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 10 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.8 (#8) |
| Headquarters | Louisville, Kentucky, United States | Vienna, Austria |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | Solidtime describes itself as open-source time-tracking software for teams and freelancers. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | The Professional cloud plan includes priority support; the on-premise comparison lists priority support for Enterprise but not Open Source or Business. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
solidtime
- Professional€8 a month
- Open SourceFree
- Business€199 a year
- Open SourceFree
- SoloFree
- Professional (annual billing)€8 a month
- Professional (monthly billing)€9 a month
- Business (comparison starting price)€49 a year
- Business€199 a year
- EnterprisePriced on request
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.
solidtime
Solidtime is open-source time-tracking software for teams and freelancers, available as a cloud service or self-hosted deployment. A live timer, drag-and-drop calendar, and weekly timesheet record work organized by client, project, task, and tag; projects can also have rates and budgets. Reports can be filtered by those categories and billable status, then shared or exported as PDF, CSV, or Excel. Invoices can be generated from billable time with PDF and structured e-invoice output, tax rates, discounts, and EU reverse-charge. The desktop app detects the active app and document, and pauses the timer when it detects idle time; that activity stays on the device until converted into a time entry. Desktop versions are offered for macOS, Windows 10/11, and Linux. The Professional plan is €8 a month when billed annually, excluding VAT, or €9 a month billed monthly, excluding VAT. The Open Source plan is free and includes self-hosted deployment.