HiveDesk Contact Center WFM vs Timesheet Mobile
HiveDesk Contact Center WFM
hivedesk.comTimesheet Mobile
timesheetmobile.comSide by side
| Figure | HiveDesk Contact Center WFM | Timesheet Mobile |
|---|---|---|
| Price from | $5/mo | $0.15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.3 (#21) |
| Founded | 2011 | 2012 |
| Headquarters | Louisville, Kentucky, United States | Calgary, Alberta, Canada |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | The maker lists QuickBooks Online and Desktop integrations, payroll exports to ADP and Sage, and integrations with FreshBooks and Xero. |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | Timesheet Mobile is a cloud-based workforce management service for scheduling and tracking mobile employees’ projects, shift times, and locations. |
| Security | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. | The company says its software is audited annually by a third party to identify vulnerabilities. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | The maker advertises free 24/7 customer support based in the USA. |
| What it does | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. | Timesheet Mobile provides time and attendance tools for companies tracking field-based employees, including employee schedules, project checklists, team messaging, and accounting and payroll integrations. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Timesheet Mobile
- Per Punch Plan$0.15 a month
- Medium Business$2.49 a month
- Basics Plan$3.49 a month
- Small Business$9.95 a month
- Large BusinessPriced on request
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.
Timesheet Mobile
Timesheet Mobile has no write-up on Specifiction yet; its figures are above.