HiveDesk Contact Center WFM vs WeWorked
HiveDesk Contact Center WFM
hivedesk.com
WeWorked
weworked.comSide by side
| Figure | HiveDesk Contact Center WFM | WeWorked |
|---|---|---|
| Price from | $5/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 7.7 (#41) |
| Founded | 2011 | 2009 |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | The maker lists QuickBooks Online, Staffology payroll workflows, and custom integrations through the WeWorked API. |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | WeWorked is a cloud-based timesheet platform for tracking time and project work and turning approved hours into reports and invoices. |
| Security | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. | The security overview says the main data centers are in the United States and data sent over public networks uses TLS 1.2 encryption. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | The support site says custom invoices are available by quote and start at $400. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
WeWorked
- Includes 3 users$15 a month
- Includes 10 users$35 a month
- Includes 25 users$70 a month
- Includes 100+ users$116 a month
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.