HiveDesk Contact Center WFM vs Workly
HiveDesk Contact Center WFM
hivedesk.comWorkly
workly.ioSide by side
| Figure | HiveDesk Contact Center WFM | Workly |
|---|---|---|
| Price from | $5/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.0 (#30) |
| Audience | HiveDesk describes its contact center WFM offering for inbound call centers, BPO operations, remote and hybrid contact centers, and multichannel support teams. | Workly describes itself as a business system for companies of any scale and identifies small and medium businesses as users of its time and attendance solution. |
| Founded | 2011 | 2012 |
| Headquarters | Louisville, Kentucky, United States | Tashkent, Uzbekistan |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | Workly describes integrations with SAP and 1C ERP, access-control systems, video-surveillance systems, and an API integration module. |
| Platforms | HiveDesk lists desktop apps for Windows, macOS, and Linux, an iOS app, a Chrome extension, and a web app. | The contact page says the system can be accessed on computers, tablets, and smartphones running Windows, macOS, iOS, or Android. |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | Workly is a cloud-based time and attendance system for small and medium businesses that tracks attendance, calculates salaries, and reports employee data. |
| Scheduling | Managers can create shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. | Workly supports shift planning, attendance tracking, schedule analytics, and employee schedule notifications. |
| Security | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. | Workly says it uses commercially reasonable administrative, technological, and physical security measures, but does not guarantee its system is completely secure. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | Workly lists technical support by phone at +998 50 333 88 87 and email at [email protected]. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.