HiveDesk Contact Center WFM vs WorkWeek
HiveDesk Contact Center WFM
hivedesk.comWorkWeek
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| Figure | HiveDesk Contact Center WFM | WorkWeek |
|---|---|---|
| Price from | $5/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 6.9 (#50) |
| Headquarters | Louisville, Kentucky, United States | Cape Town, South Africa |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | The pages reviewed describe payroll-ready calculations and reporting but do not name specific payroll integrations. |
| Privacy compliance | The vendor states that HiveDesk follows GDPR-compliant data-handling practices. | WorkWeek's privacy policy says it is designed to comply with South Africa's Protection of Personal Information Act (POPI). |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | WorkWeek offers local support through a WhatsApp support line, where customers can speak with a person. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.